Cats Bakery Delights Terms and conditions

All our products made by us are subject to the following Terms and Conditions.

Ingredients

All cakes, Baked Products, Pastries, filling and icings may contain, or come into contact with Dairy, wheat, soy, nuts or other allergens.

It is the responsibility of the Customer to inform us prior to their booking of any allergies issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake or pastries.

All products are made to be eaten on the day of the celebration.

Quotations

All quotations are valid for 7 days from the date of issue.

Orders

We prefer at least fourteen (14) days’ notice for all orders, as we continually booked in advance. We will however endeavor, where availability permits accept short notice for cake or pastries platters.

Deposits

A non-refundable deposit of 50% is required to hold your date within seven (7) days prior to pick up.

Cancellation/Refunds

If the cancellation is up to 7 days in advance of your event day, and you have paid your full balance you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refund given.

Unforeseen Circumstances

When we cancel the booking due to illnesses or any other unforeseen circumstances that affect the ability to complete the ordered product, the deposit will be refunded within seven (7) days.

Final Balance Payment And Pick Ups

The balance is due on or before pickup date, and before the Product leaves the premises.

If paying by cash, correct change is appreciated, as we may not have the extra change on the premises.

It is the responsibility of the customer to check the state of the product before leaving the premises.

Once the items have left the premises, the Customer is responsible to ensure that product gets to its destination safely and is stored as per instructions to achieve best result for taste and quality.

Publication

We reserve the right to use any image of a Product made by us for publication later.

Cake Pickup Form Contents

Important instructions for preparing your car and delivering your cake

• Plan your delivery time to coincide with the last hour before the event begins.
• The best way to transport a custom cake is either in the back of a van or SUV or in the trunk of a car whose back seats fold down so the air can flow through. If none of those options are available, it is possible to transport a smaller sized cake in the foot well of a car. However, it should be a foot well that is not already occupied by someone’s feet.
• Please prepare the back (of van or SUV) or trunk of your vehicle in advance of picking up the cake by clearing out any loose objects and vacuuming/shaking out any debris.
• On warm days, it is imperative that your vehicle has a working cooling unit (air conditioning). Please run it in advance of your pick up until the car’s interior is cool.
• Pets inside of the car during a cake transport are strongly discouraged.
• Please adhere to the agreed-upon pickup time.
• Upon arrival at the event venue, be sure to set up the cake in a cool display area away from sunlight (and away from anywhere sunlight might move) without delay.

Cake Pickup Disclaimer

I have opted to pick up my cake instead of having it delivered. I understand that transporting this type of cake requires all the above pre-arrangements and I agree to prepare my vehicle in advance accordingly. I acknowledge that once I’ve picked up my cake, Cats bakery Delights cannot be held liable for any damage that occurs during transport, set-up, or display. Once I have the cake in my vehicle, it is my responsibility to transport it directly to the event venue.

Outdoor Event Form Contents

Important instructions for displaying your cake outdoors

• Cakes should never be displayed in direct sunlight or anywhere sunlight might eventually move. It is imperative that your outdoor dessert display area offers adequate shelter from the sun (tent or porch covering). Please arrange this in advance with your event coordinator or the person in charge of the event.
• Cakes are safest when they are displayed against a wall. If possible, consider arranging the cake table up against the wall of a house or the side of a tent.
• Make sure to display the cake on a stable and level surface that is at least four feet off the ground.
• Please prepare a back-up location for displaying the cake in case of inclement weather.

Outdoor Event Disclaimer

I have opted for my cake to be displayed outdoors. I understand that an outdoor environment is less suitable for cake and may expose the cake to insects, unfavorable weather, or debris.